Return & Exchange Policy

  • Returns: Give customers 14 days from delivery to request a return. Items must be unworn, unwashed, with tags attached, and in original condition.
  • Refund method: For streetwear, I’d recommend store credit or exchange only, especially for a smaller brand. It protects cash flow.
  • Exchanges: Allow one size exchange when inventory is available. Customer should request it within the return window.
  • Final sale: Sale items, limited drops, accessories, and promotional purchases should be final sale.
  • Lost/stolen packages: Make clear that once tracking shows delivered, the brand is not responsible for theft or incorrect addresses entered by the customer. Customers should contact the carrier first.
  • Damaged/wrong items: Require customers to email within 3–5 days of delivery with photos so the brand can replace or correct the order.
  • Canceled orders: Allow cancellations only before fulfillment. Once processing/shipping begins, no cancellation.
  • Preorders: If he does preorders, clearly state the estimated ship window on the product page and that preorder timelines may vary.